AIR BOUNCE INC
"Chicago's #1 Moonwalk party rental company"
Call  today !!
Frequently Asked Questions

What happens if it rains during the event?

If it rains during the event, Air bounce rental staff will determine whether it is safe to continue using the inflatable or other rides. Typically a short, light rain can be tolerated without any safety concerns. With more rain though, the bouncer often become slippery. Once safety is compromised, Air Bounce staff will close the rides until the weather improves. If you cancel within 48 hours of the event, you will get a full refund. If you cancel before the ride setup has begun, we will bill you 20% of invoice to cover payroll and travel expenses. If  the inflatable is set up and rain occurs during the event, the entire contracted amount is required. See the cancellation policy for information regarding refunds.

What is your cancellation policy?

If you cancel within 48 hours of the event, there will be no charge. If you cancel with less than 48 hours notice,  Air bounce will require a deposit on all your future reservation. If you cancel after Air Bounce rental staff is on site and beginning the setup, you are to pay the entire contracted amount. This policy is necessary to cover expenses such as travel, payroll, and loss of a potential business day.In the unfortunate event of a cancellation, you may be able to use all or a portion of the contract amount toward a timely rescheduled event. The amount of credit issued will be determined at the discretion of Air Bounce's staff.


What is required to reserve a date?

To reserve an inflatable / moon walk, you must fill-out a reservation form online or call Air Bounce staff to make your reservation over the phone . Typically, before a date is reserved, priority is given to existing customers first. Otherwise, Air Bounce operates on a first-come, first-served basis. If a customer expresses serious interest in a date, our staff will give priority to that customer if another request for that same date is received. If the date is not reserved within a reasonable amount of time, the next customer in line will be given the opportunity to reserve the date. Please note that
you must hit the "Submit" button on the request form


How far in advance do I need to reserve rides / inflatable?

No time is too early to reserve an inflatable for your event. Our schedule fills rather quickly, so it is best to reserve your rides as soon as possible. Otherwise, depending upon availability and logistics, rides can be reserved at any time up to the time of the event.

How far will you travel for an event?

Our moon walks and tents are licensed only in Illinois and will travel anywhere in the state for an event. Please note though, that there will be additional costs proportional to the distance from our main office in Elgin, Illinois.

Can we set-up inflatable / rides inside?

Yes, as long as there is enough space to operate safely. The recommended space requirements
for the inflatable can be found on their respective web pages.


Can adults use the rides? Are there age requirements?


Yes, in most cases. We allow anyone 180lbs or under to freely play in the inflatable. There are special circumstances where we relax this limit. This limit is imposed by Air Bounce Staff as an added safety measure and will only be relaxed at the discretion of our staff. There are  age requirements. As a courtesy to our customers we have indicated on the ride web pages which
ages each ride typically appeals to.


SAFETY, RULES, PLANNING

SAFETY

Special Safety Features are factory built into every jumper house we rent. The manufacturer reinforces the bottom seams and stress points at least twice. Our inflatable are manufactured
using the best quality PVC Coated 18 OZ. Vinyl.
·All of our inflatable rentals have secure Safety Netting to keep bouncers safely inside.
Generous use of high quality netting and thread, results in a safe, well ventilated unit.
·Integrated netted windows are in all our bounce houses. The children are always visible inside
the unit.
·All of our moon walks have an Attached Safety Step for safe climbing in and out.
·All equipments from Air Bounce are completely insured. You still need to be responsible and
make sure all children are continuously supervised while any child is in or around any of our
bounce houses.


SAFETY RULES

· Adult supervision of all children is required at all times.
· Only Air Bounce staff may set up and take down the jump house rental.
· Children in moon walk rentals should be close in age.
· Divide children by ages and give each group their own time to bounce.
· Children must remove shoes before using bounce house.
· Keep all sharp objects away from inflatable units.
· Keep all pets away from inflatable units.
· Keep all food, drinks and snacks away from inflatable units.
· Stay out of jump bounce houses in strong wind or thunderstorms.
· Inflatable units need to be deflated during strong winds or thunderstorms. After unit is deflated,
  please use mat to cover blower during rain or thunderstorms.
· If the inflatable is deflated accidentally (i.e. power outage) have all children exit orderly through
  the door, or emergency roof/ceiling release, or alternate exit. You will have time to get everyone
  out  safely!
· After all children are safely out and away from the inflatable, then fix the problem.

Call  847-293-3686      /    email us:   info@air-bounce.net
Copyright Air Bounce, Inc. 2007.
YOU CAN FIND US UNDER CHICAGO AIR BOUNCERS,  CHICAGO MOONWALK RENTALS OR INFLATABLE MOONWALK RENTALS.  CHICAGO INFLATABLE RENTALS ARE AFFORDABLE
WITH AIR BOUNCE INC.  KIDS WILL LOVE OUR MOONWALK INFLATABLE RENTALS. WE HAVE PRINCESS CASTLE MOONWALKS, SPIDERMAN MOONWALKS AND BIRTHDAY CAKE CASTLE AVAILABLE AT GREAT RATE. WE ARE ALSO FOUND UNDER WEST SUBURB AIR BOUNCERS, KIDS BIRTHDAY AIR BOUNCE and SOUTH SUBURB AIR BOUNCERS. CALL TODAY!
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